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The following information appears in accordance with the mail order laws of Japan.


IO-Factory, Inc.

Operations Director

Naoki Yoshikawa


Retail Price

10% consumption tax and shipping fee included in all prices.


We will ship by EMS Japan post express air mail service with Tracking number.

It takes about one week from Japan to EU or North America.

Delivery Time

Within 10 days (However, please note that shipping to some areas may be slower.)

Payment Terms

VISA Master Card ,PayPal&Alipay  payments.

Payment date

On Io-Factorys date of settlement of accounts

Product Returns

In principle, we do not accept products returned by customers. For damaged products, incorrect products and shipping mistakes, please send us an email with the saved Payment Confirmed Page attached within seven days following the date of receipt of the shipment. We will re-send the correct product once we receive the incorrect product from the customer. Shipping fees for incorrect products will be covered by our company, and customers are asked to use the Cash on Delivery method to return incorrect products.


The company will consider whether or not a refund will be accepted on a case to case basis.

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